Shipping Policy
A legal disclaimer
Delivery Methods and Terms
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Shipping fee is €5.65 per unit, which is already included in the price.
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Delivery time is 2 to 7 business days unless otherwise stated on the product page.
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Delivery method used is Matkahuolto.
Delivery will be made to the nearest parcel locker according to the address you provided in your order. We deliver the products based on a transport contract with a third party, which may affect the delivery time.
Please note that your package will be held by Matkahuolto at the pick-up points for 7 days only. Follow Matkahuolto’s messages carefully regarding the last pick-up date and collect your package on time. If the package is not picked up within this period, it will be returned to us. A package not picked up does not constitute a cancellation of the order, and shipping and handling fees will still be charged.
C Suomi Ryhmä Ay is not liable for delays or other damages caused by circumstances beyond its control (force majeure). These may include strikes, government decisions, transportation disruptions, or illness of personnel.
Order Tracking
You will receive an email notification from us once your order has been shipped. The email contains a Matkahuolto tracking number. You will also receive notifications from Matkahuolto via email and SMS. You can use the tracking ID to monitor the progress of your package. A notification will be sent when the package has arrived at your pick-up point, which will also include the last date the package will be stored there.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.